:root{--schindler-red: #E30613;--schindler-black: #000000;--schindler-grey: #707070;--bg-light: #f0f2f5;--sidebar-bg: #2c3e50;--sidebar-text: #ecf0f1;--header-bg: #ffffff;--header-height: 50px;--sidebar-width: 260px;--text-primary: #000000;--text-secondary: #000000;--border-color: #dcdcdc;--card-bg: #ffffff;--shadow-sm: 0 1px 2px rgba(0,0,0,.05);--shadow-md: 0 4px 6px -1px rgba(0,0,0,.08);--border-grey: #DEE2E6;--bg-white: #FFFFFF}.label-premium{font-size:.85rem;color:#000;text-transform:uppercase;font-weight:700;letter-spacing:.05em;margin-bottom:.5rem}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Oswald,sans-serif;background-color:var(--bg-light);color:var(--text-primary);line-height:1.6;overflow-x:hidden}.loader-overlay{position:fixed;top:0;left:0;width:100%;height:100%;background:#ffffffd9;display:none;align-items:center;justify-content:center;z-index:9999;-webkit-backdrop-filter:blur(5px);backdrop-filter:blur(5px)}.loader{width:50px;height:50px;border:5px solid var(--border-grey);border:5px solid var(--border-color);border-bottom-color:var(--schindler-red);border-radius:50%;animation:rotation 1s linear infinite}@keyframes rotation{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.dashboard-layout{display:flex;min-height:100vh}.fixed-header{position:fixed;top:0;left:0;right:0;height:var(--header-height);background:var(--header-bg);border-bottom:2px solid var(--border-color);display:flex;align-items:center;padding:0 1.5rem;z-index:2000;box-shadow:var(--shadow-sm)}.header-brand{font-weight:700;font-size:23px;letter-spacing:-.01em;color:var(--schindler-black);display:flex;align-items:center;gap:1rem}.sidebar{width:var(--sidebar-width);background:var(--sidebar-bg);color:var(--sidebar-text);height:100vh;position:fixed;top:0;left:calc(-1 * var(--sidebar-width));z-index:2100;display:flex;flex-direction:column;padding-top:1rem;transition:left .3s cubic-bezier(.4,0,.2,1)}.sidebar.active{left:0}.sidebar-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:2050;display:none;opacity:0;transition:opacity .3s ease}.sidebar-overlay.visible{display:block;opacity:1}.content-area{flex:1;margin-left:0;margin-top:var(--header-height);padding:2.5rem;background:var(--bg-light);min-height:calc(100vh - var(--header-height));transition:margin-left .3s ease;width:100%;max-width:100%;overflow-x:hidden}.user-profile-role{font-size:.7rem;color:#000;text-transform:uppercase;letter-spacing:1px;margin-top:.25rem}.nav-links{list-style:none;padding:0}.user-profile-nav{padding:2rem 1.5rem;border-bottom:1px solid rgba(255,255,255,.08);margin-bottom:1.5rem}.user-profile-name{font-weight:700;font-size:1rem;color:#fff;display:block}.user-profile-role{font-size:.7rem;color:#fff6;text-transform:uppercase;letter-spacing:1px;margin-top:.25rem}.nav-links{list-style:none;padding:.5rem 0}.nav-link{display:flex;align-items:center;gap:.875rem;padding:.85rem 1.75rem;color:var(--sidebar-text);text-decoration:none;font-size:.95rem;font-weight:500;transition:all .2s;opacity:.7}.nav-link:hover,.nav-link.active{background:#ffffff0d;opacity:1;border-left:4px solid var(--schindler-red);padding-left:calc(1.75rem - 4px)}.boxed-card{background:var(--card-bg);border-radius:12px;padding:0;box-shadow:var(--shadow-md);margin-bottom:2rem;border:1px solid var(--border-color);overflow:hidden}.padded-content{padding:2.5rem;padding-top:0}.stat-card{padding:1.5rem 2rem;display:flex;justify-content:space-between;align-items:center;cursor:pointer;transition:background .2s}.stat-card:hover{background:#f8f9fa}.stat-card-icon{color:#bdc3c7;transition:transform .2s,color .2s}.stat-card:hover .stat-card-icon{transform:translate(4px);color:var(--schindler-red)}.header-row{display:flex;justify-content:space-between;align-items:center;margin-bottom:.5rem}.data-table-container{width:100%;overflow-x:auto;border:1px solid #e0e0e0;border-radius:8px;background:#fff;display:block}.data-table{width:max-content;min-width:100%;border-collapse:collapse;font-family:Oswald,sans-serif}.data-table th{background:#e30613;padding:.6rem .8rem;text-align:left;font-weight:700;font-size:.725rem;color:#fff;border-bottom:4px solid #ffffff;border-right:4px solid #f1f2f5;text-transform:uppercase;letter-spacing:.03em;white-space:nowrap}.data-table th:last-child{border-right:none}.data-table td{padding:.6rem .8rem;border-bottom:7px solid #f0f2f5;border-right:7px solid #f0f2f5;font-size:16px;color:#333;vertical-align:middle;white-space:nowrap}.data-table td:last-child{border-right:none}.data-table tr:nth-child(2n){background:#fafafa}.data-table tr:hover{background:#f1f4f9;cursor:pointer}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:6px;border:1.5px solid var(--border-color);background:#fff;color:#000;cursor:pointer;transition:all .2s;position:relative;padding:0}.icon-btn:hover{background:#f8f9fa;border-color:#000;color:var(--schindler-red)}.icon-btn[data-tooltip]:hover:after{content:attr(data-tooltip);position:absolute;bottom:100%;left:50%;transform:translate(-50%);margin-bottom:8px;background:#333;color:#fff;padding:4px 10px;border-radius:4px;font-size:11px;font-weight:500;white-space:nowrap;z-index:1000;box-shadow:0 4px 12px #00000026;pointer-events:none}.query-detail-container{display:grid;grid-template-columns:380px 1fr;gap:1.5rem;align-items:start;margin-top:1rem}.detail-sidebar{background:#fff;border-radius:12px;border:1px solid var(--border-color);box-shadow:var(--shadow-sm);position:sticky;top:70px;overflow:hidden}.detail-sidebar-header{background:#f8f9fa;padding:1.25rem 1.5rem;border-bottom:1px solid var(--border-color)}.detail-sidebar-content{padding:1.5rem}.thread-main{background:#fff;border-radius:12px;border:1px solid var(--border-color);box-shadow:var(--shadow-sm);display:flex;flex-direction:column;min-height:calc(100vh - 200px)}.thread-header{padding:1.25rem 1.5rem;border-bottom:1px solid var(--border-color);background:#fff;border-radius:12px 12px 0 0}.thread-history-container{flex:1;padding:2rem;background:#fdfdfd}.response-area{padding:2rem;background:#fff;border-top:1px solid var(--border-color);border-radius:0 0 12px 12px}.message-bubble{padding:1rem 1.25rem;border-radius:12px;font-size:.95rem;line-height:1.5;position:relative;width:100%;max-width:100%}.message-admin{background:#fff5f5;border:1px solid #fee2e2;color:#000}.message-user{background:#f8f9fa;border:1px solid #e2e8f0;color:#000}.form-group{margin-bottom:1.75rem}.form-group label{display:block;font-size:.8rem;font-weight:800;margin-bottom:.75rem;color:var(--text-primary);text-transform:uppercase;letter-spacing:.03em}.input-field{width:100%;padding:.85rem 1rem;border:1.5px solid var(--border-color);border-radius:6px;font-family:inherit;font-size:.95rem;transition:all .2s ease;background:#fff;color:var(--text-primary)}.input-field:focus{outline:none;border-color:var(--schindler-red);box-shadow:0 0 0 4px #e3061314}.btn{display:inline-flex;align-items:center;gap:.625rem;padding:.75rem 1.5rem;border-radius:6px;font-weight:700;cursor:pointer;transition:all .25s;border:none;font-family:inherit;font-size:.9rem}.btn-primary{background:var(--schindler-red);color:#fff}.btn-primary:hover{background:#b3000d;transform:translateY(-1px)}.btn-outline{background:transparent;border:1.5px solid var(--border-color);color:var(--text-primary)}.btn-outline:hover{background:#f8f9fa;border-color:var(--text-secondary)}.badge{padding:4px 10px;border-radius:99px;font-size:.7rem;font-weight:800;border:1.5px solid var(--border-color);text-transform:uppercase;letter-spacing:.02em}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#f5f5f5}.auth-card{background:#fff;padding:3.5rem;border-radius:12px;width:100%;box-shadow:0 10px 25px #0000000d;border:1px solid #eee}.logo-bar img{max-width:240px;object-fit:contain}#loginError{padding:8px 0;font-weight:500}.modal{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:none;align-items:center;justify-content:center;z-index:3000;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.modal-content{background:#fff;padding:3rem;border-radius:16px;width:90%;max-width:800px;max-height:90vh;overflow-y:auto;position:relative;box-shadow:0 25px 50px -12px #00000026}#loader{position:fixed;top:0;right:0;bottom:0;left:0;background:#ffffffb3;display:none;align-items:center;justify-content:center;z-index:9999}.spinner{width:48px;height:48px;border:4px solid #f3f3f3;border-top:4px solid var(--schindler-red);border-radius:50%;animation:spin 1s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:2rem;margin-top:2rem}.detail-item{padding-bottom:.5rem;border-bottom:8px solid #f1f2f5;padding-top:0;margin-top:0}.gallery-img{width:100%;border-radius:8px;margin-bottom:1rem;cursor:pointer;transition:opacity .2s}.gallery-img:hover{opacity:.9}.detail-label{font-size:.7rem;color:var(--text-secondary);font-weight:800;text-transform:uppercase}.detail-value{font-size:1.05rem;color:var(--text-primary);font-weight:600;margin-top:.25rem}.fade-in{animation:fadeIn .3s ease-out}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}